- Community Services
- Utility Billing
- Smart Water Meters
Smart Water Meters
Enjoy a smarter way to track your water use! Allen's citywide transition to smart water meters is now underway, with customers enjoying new perks such as hourly water use data, automatic leak alerts and more.
VIDEO: Are you WaterSmart?
See water usage in near real-time, receive leak alerts, set water use thresholds, and more! Sign up as soon as you get your smart water meter to begin saving time, money and water.
Smart meter benefits
Smart water meters provide additional insight and control over customers' monthly water bills. They have also been identified as one of the State of Texas Best Management Practices for residential water conservation. Here are just a few of the perks:
Track your own use
Smart meters help you understand how much water you use and when you use it.
This helps eliminate surprises and even allows customers to estimate monthly bills.
Once meters are installed citywide, frequent meter readings will allow for reliable monthly billing increments set for an average of every 30 days – a feature Allen residents specifically requested.
Stop wasting water
Use detailed, hourly data to identify unexpected water use, such as incorrectly programmed sprinkler systems or a running toilet.
Get leak alerts when you use a very large amount of water at once, or small amounts of water over a continuous period.
Use video tutorials to help fix common leaks and avoid unnecessary calls to a plumber.
Save now and later
Track data over time to understand how simple changes to your water use habits can have a big impact on your monthly bill.
Benefit from more efficient processes leading to reduced City service costs over time.
Help delay the need for costly water infrastructure projects by contributing to reduced citywide water use.
Approximately 100 meters will be added daily beginning in October 2022 and ending in December 2023. Customers will receive a notification letter up to 6 weeks before a new meter is installed. An additional notice will be hung on your front door within 2 weeks of installation. In rare cases, individual properties may receive a new meter ahead of the planned installation schedule due to ongoing maintenance needs.
Use this map to check the progress and see where our smart water meter installation team is headed next! (Trouble viewing? Click here to open the map in a new window.)
What to expect on installation day
The City of Allen is partnering with a company called Pedal Valves to replace meters at every Allen home and business. On installation day, a uniformed Pedal Valves representative will arrive in a marked vehicle with the Pedal Valves logo. Pedal Valves is the only company authorized by the City of Allen to work on your meter.
Your water meter is located outside near the curb, so you do not need to be present during installation. However, a Pedal Valves representative will come to the door to notify you before work begins. Your water will be turned off for 15-20 minutes as the meter is installed. Once installation is complete, crews will leave a door hanger to let you know whether meter was successfully installed, or if installation was unable to occur and must be rescheduled.
VIDEO: Smart Meter Installation
To prepare for installation, please prune back any landscaping that has grown over your meter box. Contractors will never ask to enter your home or backyard to complete required work.
To ensure installation plans do not interfere with business operations, Pedal Valves will contact commercial customers separately to coordinate installation plans and procedures.
Start tracking your water use
Smart water meters will sync to a new City of Allen customer dashboard, allowing every customer to access hourly water use data, review history of past water use, enroll in optional text/email leak alerts, estimate upcoming bills and more!
You can create an account anytime. If you don't have a smart meter yet, you can still use the customer portal to view monthly data on your past water use. Once your new meter is installed, hourly water readings and other customer insights will appear on your account within 48 hours.
- Why is the City of Allen installing smart water meters?
- How do smart meters work?
- When will my home/business get a smart meter?
- How long does it take to install a smart meter?
- Will water service be interrupted during installation?
- Who will install my smart water meter?
- Who can see the details of my water use?
- Do I have to be at my home/business during installation?
- How will I know when my smart water meter has been installed?
- What happens if I experience a plumbing issue after my smart meter is installed?
- I received a smart water meter, but did not receive prior notification or see my property listed on the map. Why?
- How do the new meters sense for leaks?
- Will I be charged extra for a smart meter?
- Can the City of Allen use water meter data to enforce watering restrictions or issue citations?
- Will smart meters cause my water bill to be higher?
- Will my water rate go up because of smart water meters?
- Do smart meters measure both water and wastewater use?
- Do smart water meters emit radio frequencies? If so, what is the impact?
- Can I opt out of installing a smart water meter at my home or business?
- Will I still be able to turn off my water at the main valve after receiving a Smart Meter?
- Why did I receive a leak alert?