With a smart meter, am I able to turn off my water at the main valve?

Yes, customers who have a water meter wrench and meter key may use those tools to remove the Smart Water Meter lid and access the water shutoff valve located near the curb. This method is sometimes used during water emergencies, such as major freeze events, to prevent damage from burst or broken pipes.


Show All Answers

1. How do smart meters work?
2. Who can see the details of my water use?
3. How does the meter sense for leaks?
4. Am I charged extra for the smart meter?
5. Can the City of Allen use water meter data to enforce watering restrictions or issue citations?
6. Do smart meters measure both water and wastewater use?
7. Do smart water meters emit radio frequencies? If so, what is the impact?
8. With a smart meter, am I able to turn off my water at the main valve?
9. Why did I receive a leak alert?